https://www.hawkinsaccountants.co.uk/wp-content/uploads/2020/05/awilson-accounting-HMRC.png 1667 1667 Gemma Burke https://www.hawkinsaccountants.co.uk/wp-content/uploads/2021/03/Hawkins-Co-Header-300x72.png Gemma Burke2023-05-17 11:34:342023-05-17 12:13:49Information from HMRC - VAT registration helpline will be closing!
From Monday 22 May 2023, HMRC will close their VAT registration helpline – a subsidiary of the VAT helpline – which was dedicated specifically to helping customers who have a concern around their VAT registration application.
Over 85% of calls to the VAT registration helpline were from customers who wanted an update on the progress of their applications. BUT The ‘Where’s my reply‘ tool gives an expected response date. HMRC were spending the majority of their time talking to customers about their submitted applications and – as that information is already available online – They now believe that that time can be better used by their staff to process those applications instead.
Customers can expect a reply within 40 working days from the HMRC. Customers with applications that have been submitted within 40 working days should not contact HMRC.
If you submitted an application more than 40 working days ago, or you are replying to a request for further information (VAT 5), you should use their dedicated email inbox, firstname.lastname@example.org.
uk. Customers who have not received a response to their initial application within 40 working days, will receive a reply to their email within five working days.