Information from HMRC – VAT registration helpline will be closing!

From‌‌‌‌‌ ‌‌‌Monday‌‌‌ ‌‌22 May 2023, HMRC will close their VAT registration helpline – a subsidiary of the VAT helpline – which was dedicated specifically to helping customers who have a concern around their VAT registration application.

Over 85% of calls to the VAT registration helpline were from customers who wanted an update on the progress of their applications. BUT The ‘Where’s my reply‘ tool gives an expected response date. HMRC were spending the majority of their time talking to customers about their submitted applications and – as that information is already available online – They now believe that that time can be better used by their staff to process those applications instead.